Forum Discussion
Hi,
We are using Collaborator Enterprise 11.3.11301 © 2005-2018 SmartBear Software, Inc. Version 11.3.11301.5
Please see the attached images.
When I try to create an SCM entry for the PTC Integrity Client to I get this error " PTC not supported on a 64-bit Windows JRE"
I am testing a Windows 10, version 1709, 64 bit Windows.
How does the Collaborator Client check that I don't have a 32-bit Java JRE ?
Because as you see in the image, I have this folder on the computer, which I think it is a 32-bit JRE,
isn't it ?
C:\Program Files (x86)\Java\jre8u191
- vladd7 years agoNew Member
Hello!
mateiacd i have the same problem as you.
The error : "PTC not supported on a 64-bit Windows JRE" appears when i try to create the SCM.
I've tried to change the MKS_IC_INSTANCE_DIR variable but still doesn't work (changed to the folder where IntegrityClient.rc, SIDist and .mks files are).
I had problems with my PTC Integrity Client installation, so i use a version of Integrity that is copied, not installed.
Any idea how to make it work ?
Thanks!
- mateiacd7 years agoContributor
Hi
> so i use a version of Integrity that is copied, not installed.
In any case, make sure that before running ccollabgui.exe, the MKS_IC_INSTANCE_DIR variable is correctly initialized to the folder where IntegrityClient.rc is situated
Try to put in a batch file these commands
SET MKS_IC_INSTANCE_DIR=C:\Users\George\AppData\Roaming\Integrity\11.0
SET MKS_IC_PORT=0
ccollabgui.exe