Forum Discussion

alex5290's avatar
alex5290
Occasional Contributor
4 years ago

AQTimePro access violation when try new project

Hi,    I'm just starting on it to test AQTimePro with Delphi XE7, but when I try to create a new project I'm getting an Access Violation error, I did some search about it but I did not find nothing...
IDE Integration
Performance Profiler
AlexKaras's avatar
AlexKaras
Champion Level 3

Hi,

 

Any reply from Support?

I would appreciate it if you update this thread with the result of your communication and solution (if found).

 

alex5290's avatar
alex5290
Occasional Contributor
4 years ago

Hello, 

 

no answer yet, I can't test the product.

 

Thanks.

  • AlexKaras's avatar
    AlexKaras
    Champion Level 3
    4 years ago

    Hi,

     

    Have you used the form that I referenced in my initial reply?

    Have you received confirmation e-mail right after the ticket was created? Do you have its ID# ?

     

    sonya_m : FYI.

     

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      4 years ago

      Thanks Alex.

       

      Hi alex5290 , I wasn't able to find a case you opened with support, could you let me know the case ID?

      • alex5290's avatar
        alex5290
        Occasional Contributor
        4 years ago

        I just did it, sorry I miss understood your message about to create the ticket.

         

        #ID: 00489395