AQtime 8.71 does not start C++Builder 10.2 application
I am running the Trial Edition of AQtime 8.71 prior to a decision whether to purchase or not. My app is a 32-bit Windows program built with Embarcadero 10.2 Tokyo. I am running on Windows 10 (v1803),...
Did they replied that they can't find the reason of the problem or cannot implement the fix or did they asked for your program that you was not able to sent them because of company policy?
In the latter case, I know that SmartBear usually agreed to sign the NDA and I know several companies that went this way and got solution for their problems.
They didn't put much effort into helping me with the problem. It was, basically, "run the app and then attach to it - that will work" rather than how to solve the problem itself.
I also found that the free 'trial' edition that comes with RADStudion failed to work out of the box - it left a very bad impression about the quality of the program.
I posted the other day about a similar problem, but in my company, we share AQTime licenses, and some developers can run from inside AQTime, and others have to attach to the running app they are instrumenting. Since we are supposed to all work eith the same tools and permissions, this is a conundrum. When AQTime fails to run the app from inside, the app appears in task manager, but is not running. The only correlation we have found so far between the working and not working AQTimes is that AQTime seems to work for the developeres who installed it ab out a year ago, and not for the recent installations, even though it is the same version for everybody. One significant thing that happened in between is that our company installed some "privilege management software", but it was installed for everybody and with the same privileges. So currently,we are at a loss to understand the difference.
We just tried with a barebone WIn32 application (the default project in VisualStudio 2015). When AQTime fails to run, it stops loading dlls after ntdll.dll (the first dll loaded after the executable file under scrutiny) . When it runs OK, it loads about 3 dozen dlls after ntdll.dll
I understand that this software is a part of required software and is installed for everyone within the company. But is it an option to setup a virtual machine without this software and check if AQtime works on this VM?
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application","id":"message:165473","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:79597"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AQTime"},"conversation":{"__ref":"Conversation:conversation:165473"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:165473"},"body@stripHtml({\"truncateLength\":200})":" I am running the Trial Edition of AQtime 8.71 prior to a decision whether to purchase or not. My app is a 32-bit Windows program built with Embarcadero 10.2 Tokyo. I am running on Windows 10 (v1803),...","body@stringLength":"671","rawBody":"
I am running the Trial Edition of AQtime 8.71 prior to a decision whether to purchase or not. My app is a 32-bit Windows program built with Embarcadero 10.2 Tokyo. I am running on Windows 10 (v1803), 64-bit.
When I run the Performance Profiler, after various modules are loaded, nothing happens - my program doesa not appear on the screen and so there is nothing to profile.
Windows Task Manager shows my app is running (taking up 16% of CPU) but it is nowhere to be seen.
Has anyone else experience this and have a solution?
Thanks in anticipation.
Andrew
","kudosSumWeight":0,"postTime":"2018-06-04T08:13:26.170-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:165473_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6319},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:165473":{"__typename":"Conversation","id":"conversation:165473","solved":false,"topic":{"__ref":"ForumTopicMessage:message:165473"},"lastPostingActivityTime":"2018-10-03T02:34:39.889-07:00","lastPostTime":"2018-10-03T02:34:39.889-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:165473":{"__typename":"ModerationData","id":"moderation_data:165473","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:165473_1":{"__typename":"Revision","id":"revision:165473_1","lastEditTime":"2018-06-04T08:13:26.170-07:00"},"ForumReplyMessage:message:169008":{"__typename":"ForumReplyMessage","id":"message:169008","conversation":{"__ref":"Conversation:conversation:165473"},"author":{"__ref":"User:user:79597"},"revisionNum":1,"uid":169008,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AQTime"},"subject":"Re: AQtime 8.71 does not start C++Builder 10.2 application","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:169008"},"parent":{"__ref":"ForumReplyMessage:message:168909"},"body":"
Alex
\n
\n
They didn't put much effort into helping me with the problem. It was, basically, \"run the app and then attach to it - that will work\" rather than how to solve the problem itself.
\n
\n
I also found that the free 'trial' edition that comes with RADStudion failed to work out of the box - it left a very bad impression about the quality of the program.
\n
\n
Consequenctly, I have not purchased.
\n
\n
Andrew
","body@stringLength":"484","rawBody":"
Alex
\n
\n
They didn't put much effort into helping me with the problem. It was, basically, \"run the app and then attach to it - that will work\" rather than how to solve the problem itself.
\n
\n
I also found that the free 'trial' edition that comes with RADStudion failed to work out of the box - it left a very bad impression about the quality of the program.
\n
\n
Consequenctly, I have not purchased.
\n
\n
Andrew
","kudosSumWeight":0,"repliesCount":3,"postTime":"2018-08-02T02:48:16.145-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:169008_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5250},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8MTQ6MCwzOToxfDE","node":{"__ref":"ForumReplyMessage:message:169157"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8MTQ6MCwzOToxfDI","node":{"__ref":"ForumReplyMessage:message:172115"}},{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8MTQ6MCwzOToxfDM","node":{"__ref":"ForumReplyMessage:message:172129"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1737543936975":{"__typename":"CachedAsset","id":"theme:customTheme1-1737543936975","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Visitor","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:168226":{"__typename":"ForumReplyMessage","id":"message:168226","revisionNum":1,"uid":168226,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AQTime"},"conversation":{"__ref":"Conversation:conversation:165473"},"subject":"Re: AQtime 8.71 does not start C++Builder 10.2 application","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:168226"},"body":"
Hello,
\n
\n
I am facing exactly the same issue with Delphi 10.2.3 (using AQTime standard from getIt): the process is started and shows up in the process list the application code doesn't run at all.
\n
\n
I tried installing the \"pro\" trial, since the getIt version is apparently outdated (and without a clear way to be updated) but that installer hangs on \"License Manager service installation\".
\n
\n
I'd appreciate if you could explain how you solved your itssue (if you did solve it)
\n
\n
Thanks,
\n
Stephane
","body@stringLength":"584","rawBody":"
Hello,
\n
\n
I am facing exactly the same issue with Delphi 10.2.3 (using AQTime standard from getIt): the process is started and shows up in the process list the application code doesn't run at all.
\n
\n
I tried installing the \"pro\" trial, since the getIt version is apparently outdated (and without a clear way to be updated) but that installer hangs on \"License Manager service installation\".
\n
\n
I'd appreciate if you could explain how you solved your itssue (if you did solve it)
\n
\n
Thanks,
\n
Stephane
","author":{"__ref":"User:user:80242"},"isEscalated":null,"postTime":"2018-07-20T00:56:31.304-07:00"},"ForumReplyMessage:message:168232":{"__typename":"ForumReplyMessage","id":"message:168232","revisionNum":1,"uid":168232,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AQTime"},"conversation":{"__ref":"Conversation:conversation:165473"},"subject":"Re: AQtime 8.71 does not start C++Builder 10.2 application","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:168232"},"body":"
Hi Stephane,
\n
\n
> installer hangs
\n
Try to uninstall AQTime Standard, reboot and install AQTime one more time. If installation still fails, it is perfectly OK to create Support ticket about problems with Trial via the mentioned https://support.smartbear.com/message/?prod=AQtime form.
\n
","body@stringLength":"488","rawBody":"
Hi Stephane,
\n
\n
> installer hangs
\n
Try to uninstall AQTime Standard, reboot and install AQTime one more time. If installation still fails, it is perfectly OK to create Support ticket about problems with Trial via the mentioned https://support.smartbear.com/message/?prod=AQtime form.
\n
","author":{"__ref":"User:user:21756"},"isEscalated":null,"postTime":"2018-07-20T03:46:05.391-07:00","parent":{"__ref":"ForumReplyMessage:message:168226"}},"ForumReplyMessage:message:168423":{"__typename":"ForumReplyMessage","id":"message:168423","revisionNum":1,"uid":168423,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AQTime"},"conversation":{"__ref":"Conversation:conversation:165473"},"subject":"Re: AQtime 8.71 does not start C++Builder 10.2 application","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:168423"},"body":"
Stephane
\n
\n
I did not get a resolution to the problem (other than start my app outside AQTime and then attach to the process).
\n
\n
I decided not to purchase the program, so my problem has gone away (sort of).
\n
\n
I hope you had greater successd than me.
\n
\n
Andrew
","body@stringLength":"340","rawBody":"
Stephane
\n
\n
I did not get a resolution to the problem (other than start my app outside AQTime and then attach to the process).
\n
\n
I decided not to purchase the program, so my problem has gone away (sort of).
\n
\n
I hope you had greater successd than me.
\n
\n
Andrew
","author":{"__ref":"User:user:79597"},"isEscalated":null,"postTime":"2018-07-24T06:26:58.221-07:00","parent":{"__ref":"ForumReplyMessage:message:168232"}},"ForumReplyMessage:message:168909":{"__typename":"ForumReplyMessage","id":"message:168909","revisionNum":1,"uid":168909,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AQTime"},"conversation":{"__ref":"Conversation:conversation:165473"},"subject":"Re: AQtime 8.71 does not start C++Builder 10.2 application","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:168909"},"body":"
Hi Andrew,
\n
\n
> I did not get a resolution to the problem
\n
Sorry to hear this...
\n
Did they replied that they can't find the reason of the problem or cannot implement the fix or did they asked for your program that you was not able to sent them because of company policy?
\n
In the latter case, I know that SmartBear usually agreed to sign the NDA and I know several companies that went this way and got solution for their problems.
\n
","body@stringLength":"507","rawBody":"
Hi Andrew,
\n
\n
> I did not get a resolution to the problem
\n
Sorry to hear this...
\n
Did they replied that they can't find the reason of the problem or cannot implement the fix or did they asked for your program that you was not able to sent them because of company policy?
\n
In the latter case, I know that SmartBear usually agreed to sign the NDA and I know several companies that went this way and got solution for their problems.
\n
","author":{"__ref":"User:user:21756"},"isEscalated":null,"postTime":"2018-07-31T12:34:59.171-07:00","parent":{"__ref":"ForumReplyMessage:message:168423"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Revision:revision:169008_1":{"__typename":"Revision","id":"revision:169008_1","lastEditTime":"2018-08-02T02:48:16.145-07:00"},"QueryVariables:ReplyList:message:169008:1":{"__typename":"QueryVariables","id":"ReplyList:message:169008:1","value":{"id":"message:169008","sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/messages/LinearReplyList-1720711077000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/LinearReplyList-1720711077000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"ModerationData:moderation_data:169157":{"__typename":"ModerationData","id":"moderation_data:169157","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:169157":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21756"},"id":"message:169157","revisionNum":1,"uid":169157,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AQTime"},"parent":{"__ref":"ForumReplyMessage:message:169008"},"conversation":{"__ref":"Conversation:conversation:165473"},"subject":"Re: AQtime 8.71 does not start C++Builder 10.2 application","moderationData":{"__ref":"ModerationData:moderation_data:169157"},"body":"
IIRC, free edition is not supported by SmartBear but rather by Embarcadero.
\n
If the problem was with Pro trial then it's just really strange that Support stopped their efforts on the 'attach to the app' recommendation.
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"221","kudosSumWeight":0,"postTime":"2018-08-03T14:04:07.817-07:00","lastPublishTime":"2018-08-03T14:04:07.817-07:00","metrics":{"__typename":"MessageMetrics","views":5221},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AQTime/community:nwkab66374board:AQTime/message:165473/message:169157","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:77383":{"__typename":"User","id":"user:77383","uid":77383,"login":"arthurqv","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-12-11T13:49:49.190-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.smartbear.com/t5/s/nwkab66374/m_assets/avatars/default/avatar-12.svg"},"rank":{"__ref":"Rank:rank:14"},"messagesCount":7,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:nwkab66374/user:77383"},"ModerationData:moderation_data:172115":{"__typename":"ModerationData","id":"moderation_data:172115","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:172115":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:77383"},"id":"message:172115","revisionNum":1,"uid":172115,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AQTime"},"parent":{"__ref":"ForumReplyMessage:message:169157"},"conversation":{"__ref":"Conversation:conversation:165473"},"subject":"Re: AQtime 8.71 does not start C++Builder 10.2 application","moderationData":{"__ref":"ModerationData:moderation_data:172115"},"body":"
I posted the other day about a similar problem, but in my company, we share AQTime licenses, and some developers can run from inside AQTime, and others have to attach to the running app they are instrumenting. Since we are supposed to all work eith the same tools and permissions, this is a conundrum. When AQTime fails to run the app from inside, the app appears in task manager, but is not running. The only correlation we have found so far between the working and not working AQTimes is that AQTime seems to work for the developeres who installed it ab out a year ago, and not for the recent installations, even though it is the same version for everybody. One significant thing that happened in between is that our company installed some \"privilege management software\", but it was installed for everybody and with the same privileges. So currently,we are at a loss to understand the difference.
\n
We just tried with a barebone WIn32 application (the default project in VisualStudio 2015). When AQTime fails to run, it stops loading dlls after ntdll.dll (the first dll loaded after the executable file under scrutiny) . When it runs OK, it loads about 3 dozen dlls after ntdll.dll
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Hi,
\n
\n
> \"privilege management software\"
\n
I understand that this software is a part of required software and is installed for everyone within the company. But is it an option to setup a virtual machine without this software and check if AQtime works on this VM?