Forum Discussion

Geocentrix's avatar
Geocentrix
Occasional Contributor
7 years ago

AQtime 8.71 does not start C++Builder 10.2 application

I am running the Trial Edition of AQtime 8.71 prior to a decision whether to purchase or not. My app is a 32-bit Windows program built with Embarcadero 10.2 Tokyo. I am running on Windows 10 (v1803),...
AlexKaras's avatar
AlexKaras
Champion Level 3

Hi Andrew,

 

> i have followed your advice and put in a big report to SB.

For the potential benefit of others, I will appreciate it if you update this thread with the results that you will get with Support...

StephaneGrobety's avatar
StephaneGrobety
Occasional Visitor
7 years ago

Hello,

 

I am facing exactly the same issue with Delphi 10.2.3 (using AQTime standard from getIt): the process is started and shows up in the process list the application code doesn't run at all.

 

I tried installing the "pro" trial, since the getIt version is apparently outdated (and without a clear way to be updated) but that installer hangs on "License Manager service installation".

 

I'd appreciate if you could explain how you solved your itssue (if you did solve it)

 

Thanks,

Stephane

  • AlexKaras's avatar
    AlexKaras
    Champion Level 3
    7 years ago

    Hi Stephane,

     

    > installer hangs 

    Try to uninstall AQTime Standard, reboot and install AQTime one more time. If installation still fails, it is perfectly OK to create Support ticket about problems with Trial via the mentioned  https://support.smartbear.com/message/?prod=AQtime form.

     

    • Geocentrix's avatar
      Geocentrix
      Occasional Contributor
      7 years ago

      Stephane

       

      I did not get a resolution to the problem (other than start my app outside AQTime and then attach to the process).

       

      I decided not to purchase the program, so my problem has gone away (sort of).

       

      I hope you had greater successd than me.

       

      Andrew

      • AlexKaras's avatar
        AlexKaras
        Champion Level 3
        7 years ago

        Hi Andrew,

         

        > I did not get a resolution to the problem

        Sorry to hear this...

        Did they replied that they can't find the reason of the problem or cannot implement the fix or did they asked for your program that you was not able to sent them because of company policy?

        In the latter case, I know that SmartBear usually agreed to sign the NDA and I know several companies that went this way and got solution for their problems.