Forum Discussion

Alexandre's avatar
Alexandre
New Contributor
6 years ago

Application freeze at startup

Hello I'm a user of AQTime 8.71 with a floating license. Running on Windows 10 (x64). When I launch application, it freezes. After several minutes I can open a project. But once loaded, the appl...
AlexKaras's avatar
AlexKaras
Champion Level 3
6 years ago

Hi,

 

Could you please clarify:

-- What is freezing: AQtime or your profiled application?

-- Does the freeze occur within domain only? Or only outside of the domain? Or in both cases?

-- You are using floating license - Is the license server accessible outside of the domain?

-- Can upgrade to the latest version 8.80 be an option or not?

 

  • Alexandre's avatar
    Alexandre
    New Contributor
    6 years ago

    Hello

     

    The problem in details:

    - I launch application (aqtime.exe) and then once main frame displayed, if I try to clik on File menu or something else like moving the main window, it freezes: (Not responding) displayed on the right of the title and Windows hourglass icon displayed over application.

    - After several minutes (more or less 5 minutes), I can use the application and load a project for example.

    This issues appears if I'm in my company domain or outside the domain (i.e machine not registered in the domain, thus no antivirus or other monitoriing application automatically installed). Ouside domain, I can access the license server.

    For info, the license manager is release 17.0.1.48248. Could there be issues between this version and AQTime 8.71 ?

    We didn't renew the support but it will done in some days. I will then have access to the latest release (8.80) and see if it fixes this issue.

     

    Thanks for your help

    Alex

     

     

    • AlexKaras's avatar
      AlexKaras
      Champion Level 3
      6 years ago

      Hi Alex,

       

      Sounds like AQtime tries to check/update something and waits for the response...

      Sounds wierd and I think that you should contact Support via the https://support.smartbear.com/message/?prod=AQtime form. (It's OK to contact Support with the expired maintenance subscription.)