Forum Discussion

rdagum's avatar
rdagum
Occasional Contributor
15 years ago

Application does not start because of aqReporter.dll

When I run AQTime 6 I get the following error:



This application has failed to start because aqReported.dll was not found. Re-installing the application may fix this problem.



What I've tried so far is:

1. Check the windows path and the AQTime bin folder is there.

2. Copying the dll to the system32 and syswow64 folders.

3. Uninstalling and installing using the latest version.



You can see in the attached screenshot that the file is several places in the hard drive as I also have installed Build Studio and DevTeam Client which both work with no problem.



My configuration:

Virtual Machine running on VMWare Esx 4

Windows Server 2003 R2 64 Bits



Any ideas?



Thanks,

rodolfo
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Staff
    15 years ago

    Hi Rodolfo,


    Please follow the steps below:

    1. Uninstall AQtime.

    2. Remove the AQtime folder from your Program Files and Program Files (x86) folders.

    3. Remove the aqReporter.dll file from the System32 and syswow64 folders.

    4. Install AQtime again.


    If this suggestion does not help, please let us know.

  • rdagum's avatar
    rdagum
    Occasional Contributor
    15 years ago
    Hey Allen,

    I tried those steps and it didn't work. I still get the error as soon as I run the application.

    Let me know if you need more information to find the solution.

    Thanks,

    rodolfo
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Staff
    15 years ago

    Hi Rodolfo,


    Please generate file lists which contain information on files located in your "c:\Program Files\Automated QA\AQtime 6"  and "c:\Program Files (x86)\Automated QA\AQtime 6" folders and the corresponding subfolders - we need to examine what files are actually present on your machine. Please see the following page to learn how to get a file list for a directory:

    http://support.microsoft.com/kb/196158


    For example, you can use the following batch file contents:

    dir "c:\Program Files\Automated QA\AQtime 6" > c:\1.txt

    dir "c:\Program Files\Automated QA\AQtime 6\Bin" > c:\2.txt

    dir "c:\Program Files\Automated QA\AQtime 6\Bin\Extensions" > c:\3.txt

    dir "c:\Program Files (x86)\Automated QA\AQtime 6" > c:\4.txt

    dir "c:\Program Files (x86)\Automated QA\AQtime 6\Bin" > c:\5.txt

    dir "c:\Program Files (x86)\Automated QA\AQtime 6\Bin\Extensions" > c:\6.txt

    dir "c:\Program Files (x86)\Automated QA\AQtime 6\Setup" > c:\7.txt


    Also, please let us know the versions of the "c:\Program Files\Automated QA\AQtime 6\Bin\aqReporter.dll"  and "c:\Program Files (x86)\Automated QA\AQtime 6\Bin\aqReporter.dll" files (you can find it out via the files' properties in Explorer).

  • rdagum's avatar
    rdagum
    Occasional Contributor
    15 years ago
    Here are the files. I have everything installed under the program files folder.



    C:\Program Files\Automated QA\AQtime 6\Bin\aqReporter.dll --> 1.50.411.4



    Rodolfo
  • rdagum's avatar
    rdagum
    Occasional Contributor
    15 years ago
    Hi Allen,

    Isn't that right? I have a 64bit Windows.

    rodolfo
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Staff
    15 years ago

    Hi Rodolfo,


    If so, it looks like you installed the 32-bit edition of AQtime on a 64-bit operating system. Please install the 64-bit edition of AQtime - this should fix the problem.

  • rdagum's avatar
    rdagum
    Occasional Contributor
    15 years ago
    I had the 64bit version. Just to be sure I re-installed it and I still get the error.



    I'm installing aqtime650x64.exe



    rodolfo
  • rdagum's avatar
    rdagum
    Occasional Contributor
    15 years ago
    I installed it in another vm with the same configuration (Win2003 x64, etc) and I get the same error.

    rodolfo
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Staff
    15 years ago

    Hi Rodolfo,


    That's really strange. Before we go further, we need to clarify one point. When I asked you to send us file lists for a number of folders, you mentioned that you have AQtime installed "under the program files folder". So, does it mean that you install the 64-bit edition of AQtime, and no AQtime directory is created in the Program Files (x86) folder both on the problematic machine and on the other virtual machine you mentioned in your previous post?