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SmartBearRD's avatar
8 years ago

How Do I Create a Monitor using 1.0 AlertSite to Test My Firewall for the New InSite Private Node?

We have been migrating our customers to a new endpoint for InSite/Private Node. Most customers have been migrated. We are approaching the final stages of this migration.

 

We recommend that you test your firewall by creating a URL Monitor to run in your InSite/Private Node.

Please create a monitor to test that you can reach https://privateagent.jupiter.alertsite.com.

Customers using 1.0 AlertSite can see how to create this monitor by viewing this video:


1.0 AlertSite - Create Monitor for New Endpoint

https://vimeo.com/219006964

As a reminder this firewall rule should use the URL name and not the current IP of https://privateagent.jupiter.alertsite.com as it will change. The new endpoint is a dynamic IP endpoint.

Also, please keep your existing firewall rule for the current endpoint:
https://privateagent.alertsite.com

TCP Port 443 Outbound to “privateagent.alertsite.com” (204.2.244.25). The current endpoint is a static IP endpoint.


This same information can be found in the Knowledge Base:

https://na33.salesforce.com/articles/Technical_Article/How-Do-I-Create-a-Monitor-using-1-0-AlertSite-Classic-to-Test-My-Firewall-for-the-New-InSite-Private-Node-Endpoint?navBack=H4sIAAAAAAAAAIuuVipWslLyzssvz0lNSU_1yM9NVdJRygaKFSSmp4ZkluSA-KVAvn58aaZ-NkyhPpCDqqs2FgCHRwp0TQAAAA&popup=false


Please Note: You can also test the connectivity from your InSite Control Panel under Diagnostics > Diagnostic Tests

Using this URL will be more precise for the AlertSite Web Test: https://privateagent.jupiter.alertsite.com/cgi-bin/xmlapi

You can also run a trace route to: privateagent.jupiter.alertsite.com 443

Please view this video to see how this is done:

https://vimeo.com/231566163

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