AlertSite Dashboard Update and Maintenance Notice

I’m writing to let you know about two important updates.

This first is that there was an issue with AlertSite this morning from 5:08am to 6:49am EST. During this period, the AlertSite console and/or the primary dashboard may have been unavailable. Root cause of the problem was a database infrastructure issue.

Additionally, we will be performing a critical upgrade to our database infrastructure on Sunday, January 24th starting at 7am EST. We anticipate this maintenance to take up to 2 hours, during which the AlertSite console may be unavailable. This maintenance is necessary to improve the resilience and performance of the AlertSite console.

Please note that your monitors and alerts were not affected by this console issue and will not be affected by this Sunday’s maintenance activities.

We apologize for any inconvenience.