Forum Discussion

SNelson's avatar
SNelson
Occasional Visitor
10 months ago

Still unable to import test cases

Our team members have not been able to import their test cases since yesterday afternoon (US Eastern). 

 

The current error message is:

"Import encountered a fatal error and could not proceed. Please try again."

 

On a different approach, we are receiving:

"When trying to import test cases in Zephyr Squad for [XXXX], Jira is displaying the following error: "503 Service Temporarily Unavailable". This error is also received when trying to link tests to test cycles and when trying to navigate to the Cycle Summary."

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InsideZephyrSquad
  • jaugust's avatar
    jaugust
    Contributor
    10 months ago

    FYI - Zephyr was down for a while on Thursday 11/16 and I'm sure there were probably still residual issues on Friday 11/17.  We reached out to customercare@smartbear.com and did receive a response, so try that next time as there often isn't a Smartbear rep in these threads.

     

    Good luck, it's Monday!  🙂

     - Jen