How to do Shared Step in Zephyr Squad (Zephyr for JIRA)

I'm not sure what you mean by a shared step. Could this be something you could accomplish by creating a new custom field for test steps? https://support.smartbear.com/zephyr-squad-cloud/docs/configure/test-execution-and-step-status.html 

HI Marti,

Thank you for replying!  Shared step as in a basic test case with steps that are used in other test cases.  For example:

Test case A: Create a work order number

1) Open work order form

2) Enter required fields

3) Save changes => A new work order number is created

Test case B: Change the customer on a work order

1) <Use test case A as a shared step here>

2) Change the customer on the work order to a different customer

3) Save changes => Customer on the work order is changed

But when user view test case B, they'll see the steps detail in Step 1.  And if test case A is updated, subsequently test case B will show the updated content.

Thank you!