Forum Discussion

eomeje's avatar
eomeje
New Member
3 years ago

My plan renewed but still no test time left

Has anyone else experienced this?

 

I'm on the monthly Premium plan and exhausted the available 8 test hours before my plan renewed. The time was not automatically updated when the plan renewed. I wonder if anyone else has experienced this and how you got it resolved. I've sent in a ticket already to Support.

 

Thanks

  • vinniew's avatar
    vinniew
    Staff
    3 years ago

    HI eomeje 

     

    I havnt seen this ever where the time doesnt renew. 

     

    I am sure support will help you get to the bottom of it tho! 

     

    Keep us updated 🙂 

     

    KR

     

    Vinnie