Forum Discussion

ccl122591's avatar
Occasional Contributor
8 years ago

Inconsistent Errors Encountered

Hi Smartbear Community! I need help on something. I ran a test thrice with 20 virtual users. On the first try, we encountered timeouts and warnings. But in the second and third tries, only warnings were encountered. Why is that so? Thank you!

3 Replies

  • AlexKaras's avatar
    Champion Level 3

    Hi Chris,


    On the one hand, I hope that the link provided by Alexey was helpful to you. On the other hand, quite often I also see 'connection timeout' warning in my tests and I think that this is something that may be discussed on some LoadComplete class that I mentioned here:

    In my case, these warnings are also a kind of  'sporadic ones'. I.e., considering some given test as a n example, the test runs fine for, say, 5 virtual users (VUs). But when running, say, for 15 VUs, it may pass or fail with the mentioned warnings on a random basis. At the moment I can think about two possible reasons for this:

    a) There is some bottleneck on the way. It is my understanding that in this case you should examine your network and server logs to check that something (network, server CPU, memory, database server, etc.) is not congested so that this congestion causes connection timeout;

    b) It was mentioned by Support in some other thread here that connection timeout or response status 500 might be an indication of server overload (i.e. you got your server's capacity limit). Again, this should be checked on the server side.


    Unfortunately, I did not have access to the server side in my cases, so everything from above is just my current theoretical understanding that might or might not appear to be correct. This is another reason of why I would appreciate the relevant class from SmartBear. :)


    P.S.  I believe that I will be corrected in case I wrote something incorrect here...

  • AlexeyKryuchkov's avatar
    SmartBear Alumni (Retired)



    As the first step, identify which type of errors disappeared. Then, you'll need to learn about possible root causes for this type of errors - please refer to the "About Resolving Errors and Warnings" Help topic. Absence of these errors in the logs should mean that the appropriate root causes do not apply anymore.

    • ccl122591's avatar
      Occasional Contributor

      Hi Alexey,


      Thanks for the tip! It was greatly appreciated.