Forum Discussion
- OlegBSmartBear Alumni (Retired)
There is a known issue with the GTK+ 3.22 or later. The GUI client freezes due to the fact that the Collaborator client cannot reliably work with this version of GTK+. There is a workaround (rolling back to GTK+ 2), so I suggest that you apply it in your environment and check how it works. Follow the steps below:
1. Open the ccollabgui shell script in a text editor.
2. Add the export SWT_GTK3=0 statement to the beginning of the script like this:
#!/bin/sh
export SWT_GTK3=0
3. Save your changes, run the GUI client and check how it works.
Alternatively, you can just run the GUI client in your terminal like this:
SWT_GTK3=0 ccollabgui - AlexeyKryuchkovSmartBear Alumni (Retired)
Hi,
Please try upgrading Collaborator client, as well. You can get its latest installation package from our website.
- nguyena2Occasional Contributor
Would this require in upgrading the server as well? We are using:
11.1.11101
for the server
- DustinPhamNew Contributor
I'm having the same issue. It also freezes when going to File -> Preferences. Were you able to fix your problem? (Using Ubuntu 18.04 and Collaborator Version 11.3.11301.5)
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