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russleikis's avatar
russleikis
Contributor
14 years ago

TestComplete 7.52 patched hangs on startup - Win7 x64 new installation

Week before last we had consecutive power spikes and an outage here that my UPS didn't handle and I lost one of my test platforms.  Yay for fallen trees!  I had been using TC on this Win7x64 machine, no problems.



I've rebuilt that OS and was using TC again.  However, rather suddenly, TC has stopped launching properly and hangs during the splash screen.  I've tried reinstalls, repairs, reboots, manual clean of folders and registry, nothing seems to clear the issue.  By guess alone, TC seems to be hung just before it should be loading the Start Page.  The Project Explorer is displayed but not populated and the controls are disabled, the Workspace only contains the Start Page but it is not populated either.  The application window is unresponsive, and the splash screen is still displayed behind it.  Clicking anywhere on the application window will cause the OS to step in and handle the unresponsive application.



The last thing I remember doing was changing the shortcut to run as an administrator because TC was having trouble launching our AUT properly.  I closed TC, modified the shortcut, and launched.  That was the first time it hung.  I've launched in normal run time as well, with no result.



Any ideas?

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  • russleikis's avatar
    russleikis
    Contributor
    14 years ago
    Additional Info:



    At the point it is hung there are four AQA processes running, with no activity.

    TestComplete.exe *32

    TestCompleteService7.exe *32

    TCHookX64.exe

    tcrea.exe *32
  • russleikis's avatar
    russleikis
    Contributor
    14 years ago
    No luck?



    If I open a project directly from the file system TC launches, now displays the default Help window launches, then that my installation is not licensed and the application will be closed.  Naturally, clicking OK on this message box closes the application.  So I'm stuck.
  • Dmitry_Nikolaev's avatar
    Dmitry_Nikolaev
    Staff
    14 years ago

    Hi Russell,





    Please delete the "C:\ProgramData\AutomatedQA\TestComplete\7.0\regkey.dat" file on your machine, run TestComplete and try to register the tool again. Does this help?
  • russleikis's avatar
    russleikis
    Contributor
    14 years ago
    Unfortunately not.  The problem is that I cannot get to where I could even register again because TC is hanging during its splash screen.  The old registration info has been cleared out when I did a full uninstall.



    Until I can figure out why TC is hanging on startup I can't do anything with it at all.  It hangs, and after a few minutes it still is hung.  If you click on the application, Windows eventually engages its non-responding window protocols which results in TC being closed.
  • Dmitry_Nikolaev's avatar
    Dmitry_Nikolaev
    Staff
    14 years ago

    Hi Russell,





    You may have the 'Open last project' value of the 'At startup' option enabled in TestComplete (Tools | Options... | General | Project). In this case, the tool may hang when it tries to open the project that was opened last. If so, you can rename the folder whether this project suite is located in order to make TestComplete unable to find the project.





    Let me know whether this helps.
  • russleikis's avatar
    russleikis
    Contributor
    14 years ago
    Unfortunately that had no effect.  Though in the last installation that worked I had TC configured at its default launch mode, where I launched my project from the Start Page.



    Have you ever heard of a TC installation working perfectly and then only to never run again?  This is easily the worst problem I've seen with TC in my 3.5 years of using it. :@



    Are there incompatibilities with IE9 beta?  I've recently installed that.. Um...can't think of anything else.
  • Dmitry_Nikolaev's avatar
    Dmitry_Nikolaev
    Staff
    14 years ago

    Hi Russell,





    We have never faced this problem.





    Are there incompatibilities with IE9 beta?  I've recently installed that.. Um...can't think of anything else.


    We have not performed thorough testing of how TestComplete works on a machine with Internet Explorer 9 installed. We will try to reproduce the problem in this environment, and I will return to you.
  • Dmitry_Nikolaev's avatar
    Dmitry_Nikolaev
    Staff
    14 years ago
    Hi Russell,



    We tested how TestComplete works under Windows x64 with the beta version of Internet Explorer 9 installed and failed to find any problems. So, the problem doesn't seem to be related to this version of the browser.



    To help us investigate the problem, please follow the steps below:



    1. Download Process Explorer - the tool to work with processes in your system.



    2. Install the tool and run it.



    3. When the hanging occurs, wait for about 5 minutes to make sure that TestComplete is hanging.



    4. Right-click the TestComplete process in the process tree of the Process Explorer, select 'Create Dump | Create Minidump...' and save the memory dump to a file.



    5. Wait for a minute and execute step 4 again to get another dump file.



    6. Send us the generated dump files directly via the Contact Support form.
  • russleikis's avatar
    russleikis
    Contributor
    14 years ago
    Yes, I'm very familiar with Process Explorer and dumps.  However, it seems that you have a bug that *really* doesn't want to be found, lol. 



    I got your message post on my mobile, so I came in this morning and the first thing I did was launch TestComplete and Process Explorer (as I already use it) and to my surprise TC launched quickly, fully, and asked for registration info...! 



    Nothing has changed on this machine and I haven't even been using it but for email and web access while this problem has been occurring, and the up time is more than 7 days 18 hours.  So really nothing significant changed from when I tried launched it again yesterday morning and now.  Should this occur again I'll submit a dump but it seems to be mysteriously fixed for the time being.   Ugh...
  • Dmitry_Nikolaev's avatar
    Dmitry_Nikolaev
    Staff
    14 years ago

    Hi Russell,





    Thank you for letting me know about this. Please send the dump files if the issue returns.