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BernardFanthom's avatar
BernardFanthom
Contributor
9 years ago

Problems trying to upgrade TestComplete from 10.4 to 10.60.

Hi,

 

I am trying to upgrade TestComplete from 10.4 to 10.6.

 

1/ I load Testcomplete, and choose the menu option Help/Check for Updates option.

 

2/ After a short time the error message appears:

"Unable to check for updates now, because you are not connected to the Internet or you are working offline. Please connect to the Internet and try again."

 

3/ This is confusing as I can fire up a browser and load external web pages. I can also load outlook and transmit emails from the same box.

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  • leandroaraujoso's avatar
    leandroaraujoso
    Contributor
    9 years ago

    Hello BernardFanthom,

     

     

    It could be the firewall preventing TC from connecting to the internet, I suggest you to contact the network admin. As a last resort, you may also download a full and updated version of TC and install it as you did the first time you have installed Testcomplete.

     

    Let me know if that helps.

     

    Regards,

     

    Leandro de Araújo Souza