"Input/Output error occurred in secure storage area of HASP SL key

[dagb60bear]

We had a successful implementation of License Manager and Test complete.  When we moved our host to a new location and changed the IP address we are not seeing the Sentinel license keys.  

Also we are seing the error below

"Input/Output error occurred in secure storage area of HASP SL key or a USB error occurred when communicating with a HASP HL key. Error code: hasp_update, 43"

Our networking is set up correctly but we are not communicating.  We do not have any firewall blocking our communication.

[tristaanogre]

This is probably something you'll need to work with SmartBear support directly on as it involves moving keys and licenses across machines.  Basically, the key is locked to the hardware... moving the sentinal software and such to the new machine with a new IP "broke" that lock hence no available keys.

[AlexKaras]

Hi,

In addition to Robert's reply, https://support.smartbear.com/testcomplete/docs/licensing/uninstalling-and-moving-licenses.html article (and the whole help section) might help...

[dagb60bear]

Thanks for the insight. We are still waiting on a call from support.  We did not move the license manager to a new machine.  We only moved the machine to a new location and changed the IP address of the License Manager.

Our test complete VM IP addresses also changed.  

Would that be a problem with licensing or a configuration issue.  

[tristaanogre]

Changing the IP of the License Manager machine pretty much "moves" it to a new machine, even if it's not, really, a new machine.  Suffice it to say, direct support is your best option here.

[dagb60bear]

seeing a message: currently, a network-enabled Sentinel protection key is not connected to this License Manager

[dagb60bear · Accepted solution]

Issue was resolved by uninstalling our license manager and reinstalling the updated license manager from the web.  We are up and running