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MagPie69's avatar
MagPie69
New Contributor
8 years ago

how to fix Sentinel Runtime Environment installer failed unable to install an inf file

how to fix Sentinel Runtime Environment installer failed unable to install an inf file

this error displays when trying to execute Test complete V12 after intallation

4 Replies

  • MagPie69's avatar
    MagPie69
    New Contributor

    This is how I fixed this issue

    Uninstalling Test complete

     disconnected system from  the domain and pointed  to a workgroup

    singed in as Administrator

    Re -installed Test complete and applied license

    Rebooted machine and reconnected to Domain

     

  • This is usually caused by interference from an anti-virus product.  As Administrator, disable your anti-virus product and retry the installation.

    • DeskNetCC's avatar
      DeskNetCC
      New Contributor

      What if the installation that killed the service was an automatic update that failed and now you can't get it to run again?

      • AlexKaras's avatar
        AlexKaras
        Champion Level 3

        Hi,

         

        Try to:

        -- Uninstall TestComplete (do not deactivate license if requested);

        -- Download the latest installer from your my.smartbear.com user portal;

        -- Install TestComplete using the downloaded installer.