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how to fix Sentinel Runtime Environment installer failed unable to install an inf file

MagPie69
New Contributor

how to fix Sentinel Runtime Environment installer failed unable to install an inf file

how to fix Sentinel Runtime Environment installer failed unable to install an inf file

this error displays when trying to execute Test complete V12 after intallation

4 REPLIES 4
joseph_michaud
Moderator

This is usually caused by interference from an anti-virus product.  As Administrator, disable your anti-virus product and retry the installation.

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Joseph

What if the installation that killed the service was an automatic update that failed and now you can't get it to run again?

SBTCUpdateFail.png

Hi,

 

Try to:

-- Uninstall TestComplete (do not deactivate license if requested);

-- Download the latest installer from your my.smartbear.com user portal;

-- Install TestComplete using the downloaded installer.

Regards,
  /Alex [Community Hero]
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MagPie69
New Contributor

This is how I fixed this issue

Uninstalling Test complete

 disconnected system from  the domain and pointed  to a workgroup

singed in as Administrator

Re -installed Test complete and applied license

Rebooted machine and reconnected to Domain

 

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