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TestComplete End of Life and Support Roadmap

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vikram_u_k
Contributor

TestComplete End of Life and Support Roadmap

Hi,

 We are in the process of ordering for a copy of TestComplete 11.31 after a very good Evaluation result.

 

I would like to know the End Of Life, Annual Support package and Obsolescence timeline for TestComplete 11.0 series.

I did not find details here: https://support.smartbear.com/viewarticle/75265/

 

With regards,

Vikram U

1 ACCEPTED SOLUTION

Accepted Solutions
AlexKaras
Community Hero

Re: TestComplete Enf of Life and Support Roadmap

Hi Vikram,

 

If I got your question right and in addition to the previous answers:

-- SmartBear usually releases new major versions of TestComplete on the annual basis;

-- You are eligible for free minor updates if you have active maintenance subscription (talk to your Sales representative for more details);

-- There are discounted upgrade prices for the major versions for those who have active maintenance subscription (and you may talk to the Sales if your maintenance subscription has expired 🙂 );

-- Usually, maintenance subscription is active for one year which means that you always have a chance to upgrade for a lower price;

-- TestComplete licenses are perpetual which means that you can use previous versions of TestComplete as long as they do what you need and you don't need a support for never technologies/browsers/mobile OSes/etc.;

-- With the new major release, usually no patches are created for the previous TestComplete versions, though browser patches are supported for some limited time.

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

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4 REPLIES 4
mgroen2
Super Contributor

Re: TestComplete Enf of Life and Support Roadmap

You can contact TestComplete's product owner for details

vikram_u_k
Contributor

Re: TestComplete Enf of Life and Support Roadmap

Hi Support,

  Could you please provide a Support RoadMap for TestComplete - Mobile Testing (Android) for Version 11.3?.

 

Please let me know the contacts to send any direct mails to.

 

Thanks and with regards,

Vikram U

Marsha_R
Community Hero

Re: TestComplete Enf of Life and Support Roadmap

Here's the link for contacting support

 

https://support.smartbear.com/message/?prod=TestComplete

AlexKaras
Community Hero

Re: TestComplete Enf of Life and Support Roadmap

Hi Vikram,

 

If I got your question right and in addition to the previous answers:

-- SmartBear usually releases new major versions of TestComplete on the annual basis;

-- You are eligible for free minor updates if you have active maintenance subscription (talk to your Sales representative for more details);

-- There are discounted upgrade prices for the major versions for those who have active maintenance subscription (and you may talk to the Sales if your maintenance subscription has expired 🙂 );

-- Usually, maintenance subscription is active for one year which means that you always have a chance to upgrade for a lower price;

-- TestComplete licenses are perpetual which means that you can use previous versions of TestComplete as long as they do what you need and you don't need a support for never technologies/browsers/mobile OSes/etc.;

-- With the new major release, usually no patches are created for the previous TestComplete versions, though browser patches are supported for some limited time.

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

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