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rpfaucher1's avatar
rpfaucher1
Contributor
4 years ago
Solved

TestComplete 14.73 update, not downloading?

Howdy, is anyone else having an issue trying to update to TC 14.73?

 

When I try to use the check updates feature from TestComplete, shows I can update to 14.73, so I click download and install.... then quickly get an error message to the effect of "Unable to download the update" error message... 

 

I tried this on at least 4 of our test machines... anyone else having same issue?

 

I know I can manually download, which I have done on one machine and then install... which is good, and then am immediately informed there is a patch for Firefox... 

 

So, anyways, just checking if others have same issue(s)?

 

                                  Thanks! 

  • rpfaucher1's avatar
    rpfaucher1
    4 years ago

    Thank you for the update, appreciate it.

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  • V_1's avatar
    V_1
    Occasional Contributor
    4 years ago

    Hi there

     

    I had this same problem and support told me they'd not seen this before. They just advised to download manually which much like yourself I did and that worked fine...of course I then had to patch firefox 🙂

    • rpfaucher1's avatar
      rpfaucher1
      Contributor
      4 years ago

      Interesting, as I'll probably log a support call on this, as we are seeing it on a number of machines.

       

         Thanks.

       

                                           

      • sonya_m's avatar
        sonya_m
        SmartBear Alumni (Retired)
        4 years ago

        Hi! There's a confirmed connection issue, the Team is working to fix it.

        For now, the workaround is downloading it from my.smartbear.com and installing manually.