Test runner exit code: -12 (Unable to launch TestComplete (TestExecute)) - solution has disappeared

[vhoutgraaf]

I get this error when launching testcomplete in Jenkins:
Test runner exit code: -12 (Unable to launch TestComplete (TestExecute))

The solution mentioned in 

https://community.smartbear.com/t5/TestComplete-Functional-Web/Test-runner-exit-code-12-Unable-to-la...

is just a link to this page: https://support.smartbear.com/viewarticle/76777/

but that page has disappeared.  

Anyone knows where it is now?

Thanks

[Marsha_R]

@sonya_m there's a broken link here - can you help us find the article?

[sonya_m]

Thank you Marsha!

@vhoutgraaf , looks like the initial question where the article was mentioned is about QAComplete and it might be an entirely different thing than Jenkins.

Let's try focusing on the current issue with Jenkins. This exit code could be due to insufficient permissions, have you tried running As an Administrator?

If this doesn't help, the support team will need to investigate, please open a ticket with them.

[vhoutgraaf · Accepted solution]

Thanks Sonya for looking into it.

We just found out that the solution for us appears to be as simple as uninstalling TestComplete and reinstalling it again.

Kind regards,

[sonya_m]

Thank you for sharing @vhoutgraaf ! Much appreciated🙂