Forum Discussion

RichBopp's avatar
RichBopp
Contributor
5 years ago
Solved

My colleague Shirin Akberali is not being allowed to start a new topic.

Clearly I'm able to enter an new topic, but Shirin does not get the fields needed to start one.  See the below screen shot to see what she sees on the New Message page.

 

Any idea's?

 

  • TanyaYatskovska's avatar
    TanyaYatskovska
    5 years ago

    Hi RichBopp ,

    This may happen if Shirin didn't confirm the email address after creating the community account.

    I've just sent an email with the confirmation link to Shirin one more time. 

     

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    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      5 years ago

      Hi RichBopp ,

      This may happen if Shirin didn't confirm the email address after creating the community account.

      I've just sent an email with the confirmation link to Shirin one more time. 

       
      • RichBopp's avatar
        RichBopp
        Contributor
        5 years ago

        Tanya,

         

        Worked like a charm.  Shirin is now good to go.

         

        Thank you very much,

         

        Rich