Forum Discussion
Dmitry_Nikolaev
15 years agoStaff
Hi John,
To investigate the issue, we need more information from you.
>>>>>freezing either TestComplete or the application
Please follow the instructions below to help us collect more information about the problem:
1. Download the Debugging Tools for Windows package from:
and install it.
2. When TestComplete and (or) the tested application hang(s), run two instances of WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe").
3. Attach the first WinDbg instance to TestComplete's process and attach the second instance to the tested application's process (File | Attach to a Process).
4. Type the following command in the Command window of the first instance of WinDbg :
.dump /m "C:\TCDump.dmp"
and press Enter.
5. Type the following command in the Command window of the second instance of WinDbg:
.dump /m "C:\AppDump.dmp"
and press Enter.
6. Click Go on the WinDbg toolbar (or press F5) in both WinDbg instances. Wait for one minute and click Break (or press "Ctrl + Break") in both instances of WinDbg.
7. Repeat steps 4 and 5 to save another set of dump files with different file names.
8. Without a delay, repeat steps 6 and 7 two more times.
9. Send us all of the dump files created in the steps above via our Contact Support form (http://www.automatedqa.com/support/message.asp).
>>>>>Sometimes my application crashes
To help us investigate the problem, please follow the steps below:
1. Download a free trial version of AQtime 6, which is our profiling tool, from our web site. The trial can be requested on the following page of our web site:
2. Install the tool.
3. Start AQtime.
4. Select the 'File | New Project From Module...' main menu item.
5. In the Open File dialog, select the executable file of the tested application and click Open.
6. Take a look at the AQtime toolbar - there is a combo box. Open it and select the "Tracing | Exception Trace Profiler" item.
7. Select the "Options | Options..." main menu command - the Options dialog will appear.
8. Set the "Profiling Time | Event View | General | Exceptions | Depth shown" setting to 100 and click OK.
9. Click the Run toolbar button (the green arrow) or press F5 to start the profiling.
10. AQtime will start the tested application and trace all exceptions that will occur in the application until it is closed.
11. Reproduce the problem.
12. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select the 'Save All...' item.
13. Save the panel's contents to an HTML file and send me the file via our Contact Support form:
Also, it would be very much appreciated if you provided us with a sample application demonstrating the issue.
Thanks in advance.