Forum Discussion

ChristopheC's avatar
ChristopheC
Contributor
4 years ago
Solved

Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recognized

Hello everyone,

 

I have a problem because on my automatic test development machine, I was with TesComplete 14.60 and Firefox 77 and everything worked perfectly.

 

Having updated TestComplete to version 14.61, I saw that it supports Firefox version 81 (https://support.smartbear.com/downloads/testcomplete/firefox-patches/).
I didn't check that TestComplete was still compatible with Firefox 77 and I updated Firefox to version 81.

 

Result, pages and objects are no longer recognized 😪.

 

On the same machine, TestComplete 14.61 is still compatible with Chrome 80 ðŸ¤”

 

I rechecked the Firefox settings (https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/firefox.html) and everything is okay.

 

Where can the problem come from ?

 

I tried to reinstall Firefox 77 but that doesn't work anymore either.

 

thank you for your help

Cross-Browser Testing
Firefox
Object Recognition
  • ChristopheC's avatar
    ChristopheC
    4 years ago

    Hi,

     

    I opened a support ticket and what solved my problem was to create a system environment variable MOZ_DISABLE_CONTENT_SANDBOX with value 1.

     

    Hoping that it will help other people.

     

    Good test.

7 Replies

Sort By
  • Marsha_R's avatar
    Marsha_R
    Champion Level 3
    4 years ago

    "Having updated TestComplete to version 14.61, I saw that it supports Firefox version 81 (https://support.smartbear.com/downloads/testcomplete/firefox-patches/).
    I didn't check that TestComplete was still compatible with Firefox 77 and I updated Firefox to version 81."

     

    That page is telling you that TC 14.61 needs a patch installed to work with Firefox 81.  Did you install the appropriate patch after you upgraded to TC 14.61?

  • ChristopheC's avatar
    ChristopheC
    Contributor
    4 years ago

    Hi,

     

    I opened a support ticket and what solved my problem was to create a system environment variable MOZ_DISABLE_CONTENT_SANDBOX with value 1.

     

    Hoping that it will help other people.

     

    Good test.

  • ChristopheC's avatar
    ChristopheC
    Contributor
    4 years ago

    Thank you Marsha_R for this answer.

     

    At the time of writing this post, there was no patch available (Download Links column containing "The products support Firefox 81 out-of-the-box. No patches needed.").

     

    I updated with the patch (TestComplete > Help > Check for Updates).

    I saw that the tcFFHook.xml file has been updated to integrate Firefox version 81.0.1.7578

    I've updated Firefox again because I'm on manual update.

    Reboot computer.

     

    Result always the same problem (see attached file).

    • Marsha_R's avatar
      Marsha_R
      Champion Level 3
      4 years ago

      There is a patch here.  I suggest trying that.