Fatal error when trying to uninstall Test complete
Hi,
I was trying to install TC new version 15.42.09, halfway through I got an error and had to reboot my system. But after that I am neither able to install the new version or uninstall 15.0.379 the old version and even not able to upgrade . I am not able to uninstall from Programs and Features also. Can someone please help?
The error is :
Fatal error
The uninstallation log is empty.
The installation program will be terminated.
Can someone please help me as soon as possible ?
The error is :
Fatal error
The uninstallation log is empty.
The installation program will be terminated.
I get the same error when I try to install new version or delete old version.
I get the same error when I try to install new version or delete old version.
Open a Task Manager and see if you have an older version of TestComplete still running. Additionally you may want to check you registry keys for any reference to the older version of TC. Although I can't recall if the error I received was the same as yours, I did experience a similar upgrade issue when moving from TC 14 to 15 and this was the workaround.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstallright-click on the 'Uninstall' folder and then Find 'testcomplete' and delete any folders referencing the old version. If you aren't comfortable using regedit.exe, or don't see any old versions, just wait to see what SmartBear says.
