Forum Discussion

Tanbir's avatar
Tanbir
New Contributor
10 years ago

Cannot focus a disabled or invisible window

I have followed all the instructions perfectly but still testcomplete couldn't display my mobile (ASUS Zenfone 2). Although it shows my handset is connected but always shows the message "Cannot focus a disabled or invisible window" . Need your suggestion. Attachment will help you for better understanding.

 

I have followed the following link instructions:

https://support.smartbear.com/viewarticle/71876/#ID0EIC

 

 

 

Android
ASUS
disabled
invisible
window
Zenfone

6 Replies

  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    10 years ago

    Hi Tanbir,

     

    I have never seen this error. Could you please follow the steps below and contact our Support Team to investigate this issue? Here are the steps:

    1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
    2. Select the "Launch/attach to TestComplete" option.
    3. Reproduce the problem.
    4. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.
    5. Send the report to our TestComplete Support Team.

     

    Thanks in advance.

      • TanyaYatskovska's avatar
        TanyaYatskovska
        Icon for Alumni rankAlumni
        10 years ago

        Hi Tanbir,

         

        Thanks for the file. However, our Dev Team should analyze it. Why didn’t you manage to attach the file? Did you get any errors?