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johnmcdraper's avatar
johnmcdraper
Occasional Contributor
6 years ago
Solved

Stop making me change my password

The Case Manager pages require me to change my password regularly.   This is a real PITA.   Honestly, this is my problem ticket queue - not access to sensitive information, not my bank account or SB license or proprietary information.   Making me change the password every 6 months seems excessive....

  • TanyaYatskovska's avatar
    TanyaYatskovska
    6 years ago

    Hi John,

     

    Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

     

    I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

4 Replies

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    • johnmcdraper's avatar
      johnmcdraper
      Occasional Contributor
      6 years ago

      Yep - the link you posted is the one I'm addressing.   

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        6 years ago

        Hi John,

         

        Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

         

        I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.