The case management portal should provide a SSO-backed login. Today, each person or team creates their own support tickets and there isn't really an overview or a way of tracking those. This can resu...
AlexeyKryuchkov
Alumni
AlumniStatus changed:
New Idea
to Accepted for Discussion
Hi,
We currently have plans to start implementing SSO support in Case Management Portal this year, however, I don't have any ETA at the moment. As for now, please try getting account-level access to cases according to my comment here: https://community.smartbear.com/t5/AlertSite-Feature-Requests/Visibility-of-all-cases-submitted-for-users-in-the-Case/idc-p/211577/highlight/true#M314