Unable to connect to mobile devices on TestComplete via Bitbar

Hello ,

We are trying to run test scenarios on Bitbar using Test Complete. We have set up the API key in TestComplete but when we attempt to connect to a mobile device (ios & android), we're receiving errors. We can connect to devices and perform on tests directly on Bitbar perfectly fine.

For IOS:

Unable to connect to the remote device with requested capabilities.

Appium server error com.testdroid.api.APIException: Failed to submit test run! No privileges to run IOS Framework.

For Android:

Unable to connect to the remote device with requested capabilities.

Appium server error com.testdroid.api.APIException: Failed to submit test run! No privileges to run IOS Framework