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Re: Online and Offline activation is failing...
SmartBear support helped me identify the issue: this issue was due to the fact that my IT department gave me a license key file that was already in-use by another employee. They just gave me a new license key file and so this issue is resolved. I'm now working with that team to see what went wrong in our internal process. Thanks for the help.8 years agoPlace ReadyAPI QuestionsReadyAPI Questions4.1KViews2likes3CommentsRe: Online and Offline activation is failing...
I sent an email to SmartBear support, and now let's see what happens. I have already invested a significant amount of time on trying to get this license to work, and so I'm also reviewing just going with the free version and trying to return this purchase for a refund.8 years agoPlace ReadyAPI QuestionsReadyAPI Questions4.1KViews0likes6CommentsOnline and Offline activation is failing...
This week, I was given a SoapUI license key file by the company I work for. 1) When Ready! API starts, I click on the "Install license..." button for the SoapUI NG product. 2) I then select the license file name I received:soapUI-license-SO000XXXXX-1-8.key > "XXXXX" is not the real value 3) On the next screen, I select "Online" activation. 4) On the next screen, I enter a few fields for myself (contact info). 5) When I click "Finish", I get the below error ... "Failed to activate SoapUI NG license. It looks like you don't have an active Internet connection or the network security blocks the connection to the SmartBear license server (https://activation.smartbear.com) by port 443. Try offline activation or reach out to your network administrator to resolve the connection issues." .../ ==== When I tried to activate it via Offline mode, it says to send the below information to SmartBear License Number: [2016-07-31 00:00:00]XXXX Activation Key:XXXX Host Name: LOCALHOST User Name:XXXX Timestamp: 1490230931385 Where the "XXXX" values are of course me deciding not to provide that information here. When that information is sent by email tolicense-activation@smartbear.com, I get an error message saying the below ... "You have over activated this license. Please keep in mind that each license as per our EULA, should only be installed on one machine by one user. If you have not over-activated this license and are having issues trying to activate it please contact support here: https://support.smartbear.com/" ... =============== QUESTION: What can I do next to resolve this issue?Solved8 years agoPlace ReadyAPI QuestionsReadyAPI Questions4.2KViews0likes9Comments