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Re: The OCR service failed to process the document.
The OCR issue was due to the OCR server not being unreachable at some point and now the issue is resolved. I was told by Sean O'Neil thatTestComplete sends the data to be recognized to theocr.api.dev.smartbear.comweb service by SmartBear. This web service forwards incoming requests toGoogle Vision APIand transfers the recognition results back to TestComplete." Documentation link here: https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/index.html#:~:text=Recognition%20%2D%20Requirements.-,How%20it%20works,-TestComplete%20can%20recognize269Views0likes0CommentsThe OCR service failed to process the document.
While running two different Tests on two different servers using TestComplete on one server and TestExecute on another I received the below message from both tests at almost the same time. The OCR service failed to process the document. Details: Image dimension: 1936x1176 Size: 49005 bytes Hash: 3059f412c92e64d25f7808720aefde76 Request execution time: 60750 ms Server: https://ocr.api.dev.smartbear.com Status code: 504 (Gateway Time-out.) I notice other Community questions regarding this same issue, but no resolution was presented.354Views0likes4CommentsRe: View all our previous Support tickets
Thank you for your response. At the moment I am unable to see the Manage Exiting Case link. When I go to support.smartbear.com page I see the below image. [cid:image001.jpg@01D802EC.A40AAC90] JOHNISE MORNING GCI | Application Engineer I m: 907-227-9011 | w: www.gci.com pronouns: she/her/hers527Views0likes0CommentsCreate a process to prevent TestComplete from duplicating Images already saved in Image Repository.
Create a process to preventTestComplete from duplicating Images already saved in Image Repository. Example: Select an existing image called Navigation_Menu in the GUI under the Image Repository. Then select Add Item From File, Select Navigation_Menu.png Keep everything as default or modify the Item name. Item name entered will be the new/duplicated png. If left as default _# will be added to the file name. Save image set, new duplicate Navigation_Menu_1.png created under the same folder. In order to get rid of the duplicate Navigation_Menu_1.png image, we have to use NotePad++ change the name in the .tcIRIS document from Navigation_Menu_1.png to Navigation_Menu.png.524Views0likes0Comments