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clay_arms's avatar
clay_arms
Occasional Visitor
4 years ago
Solved

Zephyr for JIRA - test case links within folders have disappeared after user accounts modified

A few days ago our JIRA admin made a few changes:   Yesterday I made changes to the groups under Administration site. I deleted a hand full of groups that were empty to clean up the list as I added...
  • JagadeshMadhura's avatar
    JagadeshMadhura
    4 years ago

    Please check the global level permissions and also Project level schema permissions and make sure All the users in new group should be part of Atlassian-add-admin/Atlassian-addon-project group in browse project and user groups

     

    If you are still facing the issues, please raise ticket in https://support.smartbear.com/message/?prod=zephyr

darryllee's avatar
darryllee
New Member
4 years ago

Hey there - clay_arms was kind enough to reply in the Atlassian forums:

https://community.atlassian.com/t5/Jira-Software-questions/Zephyr-for-JIRA-test-case-links-within-folders-have-disappeared/qaq-p/1408804

 

@Darryl Lee Yes we did find a solution.  Smart Bear suggested we uninstall and reinstall the Zephyr plugin for JIRA and this fixed our issue (links appeared as expected).

We would like to try this, but would like assurance that there will not be any data loss. Also, will I need to reconfigure any settings after uninstalling and reinstalling?

 

This FAQ is out of date, as I believe that screenshot is from an older version of Jira Cloud: https://support.smartbear.com/zephyr-for-jira/faq/zephyr-for-jira-cloud-backup-policy/

 

Thank you!