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Error on execution

SOLVED
New Contributor

Error on execution

1. Try to execute Test case from "my Test cases project in jira" - go to Zephyr - Search tests - choose one test and in ... choose "Execute " .

2. In window "Execute Test" choose "Execute Ad Hoc" - "Assign To "me"" - press Execute.

Screen Shot 2021-01-11 at 12.00.06 PM.png

Current result : see Error and not open execution page
Screen Shot 2021-01-11 at 12.02.48 PM.png
 

How we can resolve this problem? we are using the trial version of Zephyr.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: Error on execution

Hi @dmsnccer,

As far as I see from the support case, the issue was resolved. Heres is a quote from the Support message:

We were able to resolve this issue by first adding tests to a cycle then executing them in cycle summary or search test execution

We were able to get the importer to work by adding the Reporter field to the create issue screen and using the account ID in the Excel


Please check if this works for you as well and let us know the results.

---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

5 REPLIES 5

Re: Error on execution

 

Hi,


I'm able to reproduce the issue only once, but after clearing my browser cache everything works fine at my end.

Can you please clear your browser cache and retry same operation again (or) Please recheck in incognito mode of the browser. If issue is still reproducible, please raise  Support ticket and add the console screenshot and har logs in the ticket for reference

To provide har logs : Open the developer mode by right clicking anywhere on the page >> select inspect element >> switch to network tab >> right click >> save all as har with content

 

Thanks,

Jagadeesh

New Contributor

Re: Error on execution

Was created support ticket 00464105. clear cache was not helpful .

Occasional Visitor

Re: Error on execution

I'm having the same problem. Any update on this problem?

Community Manager

Re: Error on execution

Hi @dmsnccer,

As far as I see from the support case, the issue was resolved. Heres is a quote from the Support message:

We were able to resolve this issue by first adding tests to a cycle then executing them in cycle summary or search test execution

We were able to get the importer to work by adding the Reporter field to the create issue screen and using the account ID in the Excel


Please check if this works for you as well and let us know the results.

---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

Community Manager

Re: Error on execution

Hi @tanjatv ! I see that you replied straight to the email notification - this way your reply won't reach the community. I will copy your answer to this thread this time, please make sure to reply inside the community site in the future. Thank you!

 

Your reply:

>>

Hi! Yes, this is work if we add test in cycle.

<<


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
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