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Zephyr for JIRA - test case links within folders have disappeared after user accounts modified

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clay_arms
Occasional Visitor

Zephyr for JIRA - test case links within folders have disappeared after user accounts modified

A few days ago our JIRA admin made a few changes:

 

Yesterday I made changes to the groups under Administration site. I deleted a hand full of groups that were empty to clean up the list as I added a bunch of new groups to better track what users belonged to what company departments.

 

I also moved the “Access to product” permission from jira_user group to user group to reduce the number of groups we need to assign when creating new users.

 

Afterwards, our Zephyr test case folders no longer show the proper link to the test case issue in JIRA.  I've attached a screenshot of what we're seeing now (look at area circled in red), the test cases *should* display as a working link in the format of TST-XXXX

 

Any ideas on what to do?  We've tried re-indexing and clearing the Zephyr cache.  We're using JIRA cloud so no re-indexing of JIRA appears possible. 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Zephyr for JIRA - test case links within folders have disappeared after user accounts modified

Please check the global level permissions and also Project level schema permissions and make sure All the users in new group should be part of Atlassian-add-admin/Atlassian-addon-project group in browse project and user groups

 

If you are still facing the issues, please raise ticket in https://support.smartbear.com/message/?prod=zephyr

View solution in original post

2 REPLIES 2

Re: Zephyr for JIRA - test case links within folders have disappeared after user accounts modified

Please check the global level permissions and also Project level schema permissions and make sure All the users in new group should be part of Atlassian-add-admin/Atlassian-addon-project group in browse project and user groups

 

If you are still facing the issues, please raise ticket in https://support.smartbear.com/message/?prod=zephyr

View solution in original post

darryllee
New Member

Re: Zephyr for JIRA - test case links within folders have disappeared after user accounts modified

Hey there - @clay_arms was kind enough to reply in the Atlassian forums:

https://community.atlassian.com/t5/Jira-Software-questions/Zephyr-for-JIRA-test-case-links-within-fo...

 

@Darryl Lee Yes we did find a solution.  Smart Bear suggested we uninstall and reinstall the Zephyr plugin for JIRA and this fixed our issue (links appeared as expected).

We would like to try this, but would like assurance that there will not be any data loss. Also, will I need to reconfigure any settings after uninstalling and reinstalling?

 

This FAQ is out of date, as I believe that screenshot is from an older version of Jira Cloud: https://support.smartbear.com/zephyr-for-jira/faq/zephyr-for-jira-cloud-backup-policy/

 

Thank you!

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