SmartBear Alumni (Retired)
05-24-2021 01:25 AM
[Inside Zephyr] How Zephyr Squad Support Prioritizes Queries - Learn from Customer Care Product Lead
Welcome to Inside Zephyr. This is an online event over the course of which you will not only meet the Zephyr Team, but also learn a lot of exclusive insights and get the chance to win prizes!
Today’s Inside Zephyr interview is with Raksha Nataraju, Zephyr Squad Customer Care Product Lead. Raksha is very passionate about Zephyr Squad, and she has been part of the team for a while now. Learn about Customer Care processes - how quickly you should receive a reply to your support request, how cases are prioritized and more!
After you watch the interview, join in the discussion and you could easily win a prize*!
Today's topic for discussion:
Describe your QA process. Which metrics do you use?
Don't forget to subscribe to this event tag – InsideZephyr – to get notified of all related posts and watch the great interviews we already posted with other Zephyr Team members!
* Our expert group will monitor all replies under this post to determine the winners.
Community and Education Specialist
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