cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to activiate floating license on client machine

Occasional Contributor

Unable to activiate floating license on client machine

Hi,

I have installed TestLeft on my machine which works as a License Manager. Now I have installed TestLeft on client machine on same network but when trying to activate floating license it is not detecting it.I have followed the steps mentioned in https://smartbear-cc.force.com/portal/KbArticleViewer?name=Troubleshoot-the-Unable-to-find-an-activa... but still no luck

 

3 REPLIES 3
Community Hero

Re: Unable to activiate floating license on client machine

Hi,

 

Assuming that you went through the http://support.smartbear.com/testleft/docs/installing-and-licensing/licensing/index.html help section, I would recommend to contact Support directly via the https://support.smartbear.com/message/?prod=TestLeft form.

 

Regards,
Alex
[Community Expert Group]
____
[Community Expert Group] members are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Postings made by [Community Expert Group] members
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
[Community Expert Group] signature is used with permission by SmartBear Software.
http://smartbear.com/forums/f83/t86934/community-experts/
================================
Occasional Contributor

Re: Unable to activiate floating license on client machine

Hi,

First I have tried to create a support ticket but when I selected the three options in support page I was unable to post my question. If someone please help meNotAbleToCreateSupportTicket.png

Community Hero

Re: Unable to activiate floating license on client machine

Hi,

 

Try either to select some other set of initial options or double check that you followed steps mentioned in the referenced article.

 

I have installed TestLeft on my machine which works as a License Manager.

I am a bit not sure what does this mean...

What you had to do initially, is that you had to launch the License Manager and activate you floating license. Then install TestLeft and let it use this activated license. The case here is that TestLeft installs a local copy of the License Manager to communicate with remote one and it might be that the license was activated using some incorrect settings.

Also check that the Sentinel LDK License Manager service is running on both, local and remote computers.

 

Regards,
Alex
[Community Expert Group]
____
[Community Expert Group] members are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Postings made by [Community Expert Group] members
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
[Community Expert Group] signature is used with permission by SmartBear Software.
http://smartbear.com/forums/f83/t86934/community-experts/
================================