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unable to deactivate my TestComplete node-locked license in new PC without deactivating in old PC

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Chandrasekhara
Frequent Visitor

unable to deactivate my TestComplete node-locked license in new PC without deactivating in old PC

I moved to a new PC without deactivating the node-locked license in the old PC. Now no more I have access to the old PC. I cannot deactivate & activate a license in a new PC. Please suggest me how to deactivate my node-locked license in the new PC without accessing the old PC

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Accepted Solutions
Marsha_R
Community Hero

Re: unable to deactivate my TestComplete node-locked license in new PC without deactivating in old P

https://support.smartbear.com/testcomplete/docs/licensing/uninstalling-and-moving-licenses.html#Prob...

If you encounter a hardware or software problem that blocks the automatic or manual deactivation, please contact the SmartBear Sales Team.

 

According to the documentation, you need to contact the Sales Team.  Here's how to do that:

https://support.smartbear.com/testcomplete/docs/licensing/getting-support-licguide.html

Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
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2 REPLIES 2
Marsha_R
Community Hero

Re: unable to deactivate my TestComplete node-locked license in new PC without deactivating in old P

https://support.smartbear.com/testcomplete/docs/licensing/uninstalling-and-moving-licenses.html#Prob...

If you encounter a hardware or software problem that blocks the automatic or manual deactivation, please contact the SmartBear Sales Team.

 

According to the documentation, you need to contact the Sales Team.  Here's how to do that:

https://support.smartbear.com/testcomplete/docs/licensing/getting-support-licguide.html

Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame

View solution in original post

AlexKaras
Community Hero

Re: unable to deactivate my TestComplete node-locked license in new PC without deactivating in old P

Hi,

 

Also you may try Emergency License under License Management in the TestComplete section on your Customer Portal (my.smartbear.com)

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
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