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dagb60bear's avatar
dagb60bear
Occasional Contributor
5 years ago
Solved

"Input/Output error occurred in secure storage area of HASP SL key

We had a successful implementation of License Manager and Test complete.  When we moved our host to a new location and changed the IP address we are not seeing the Sentinel license keys.  

 

Also we are seing the error below

"Input/Output error occurred in secure storage area of HASP SL key or a USB error occurred when communicating with a HASP HL key. Error code: hasp_update, 43"

 

Our networking is set up correctly but we are not communicating.  We do not have any firewall blocking our communication.

  • dagb60bear's avatar
    dagb60bear
    5 years ago

    Issue was resolved by uninstalling our license manager and reinstalling the updated license manager from the web.  We are up and running

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  • dagb60bear's avatar
    dagb60bear
    Occasional Contributor
    5 years ago

    Issue was resolved by uninstalling our license manager and reinstalling the updated license manager from the web.  We are up and running

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    5 years ago

    This is probably something you'll need to work with SmartBear support directly on as it involves moving keys and licenses across machines.  Basically, the key is locked to the hardware... moving the sentinal software and such to the new machine with a new IP "broke" that lock hence no available keys.

    • dagb60bear's avatar
      dagb60bear
      Occasional Contributor
      5 years ago

      Thanks for the insight. We are still waiting on a call from support.  We did not move the license manager to a new machine.  We only moved the machine to a new location and changed the IP address of the License Manager.

      Our test complete VM IP addresses also changed.  

      Would that be a problem with licensing or a configuration issue.  

      • tristaanogre's avatar
        tristaanogre
        Esteemed Contributor
        5 years ago

        Changing the IP of the License Manager machine pretty much "moves" it to a new machine, even if it's not, really, a new machine.  Suffice it to say, direct support is your best option here.

  • dagb60bear's avatar
    dagb60bear
    Occasional Contributor
    5 years ago

    seeing a message: currently, a network-enabled Sentinel protection key is not connected to this License Manager