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Unable to install TestComplete Trial Version

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prakashsun
Occasional Contributor

Unable to install TestComplete Trial Version

Hi,

 I am using testComplete for the first time to do the POC for one of our client

I have downloaded the trial version of Test Complete Mobile Automation tool 

 

 

But getting the error when i try to install. Just after opening the downloaded executable file getting the  error "1152 Error Extracting Test Complete.msi to the temporary location"

 Attached the Error Screenshot.

 

Please help me with this ASAP.

 

1 ACCEPTED SOLUTION

Accepted Solutions
prakashsun
Occasional Contributor

Re: Unable to install TestComplete Trial Version

Thanks for help.

 

I think the firewalls and antivirus of our office server/machine is causing the issue.

When we try to download TestComplete from my personal laptop in my home WIFI it is getting downloaded without any issue.

 

Thanks a lot 🙂

View solution in original post

12 REPLIES 12
TanyaYatskovska
Community Manager

Re: Unable to install TestComplete Trial Version

Hi Prakashsun,

 

I’ve removed the link from your question as this is a personal link.

 

As for your question, I suppose that the installation file was corrupted while downloading. I would recommend that you download it one more time by using a special download tool, for example this one. Please let me know how it goes.

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager


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prakashsun
Occasional Contributor

Re: Unable to install TestComplete Trial Version

Hi

 

Thanks for the quick reply.

 

I have downloaded the Test complete8  from the http://download.cnet. com.

I was able to install and when i try launching it asks to activate the license.

but even after activating the license successsfully i am getting the pop up to activate the license again when i try to launch testcomplete.

 

I have attached the screenshots for your reference.

 

Please let me know if you need more details

 

 

TanyaYatskovska
Community Manager

Re: Unable to install TestComplete Trial Version

Please request the trial on this page: http://smartbear.com/product/testcomplete/free-trial/

The latest TestComplete version is v.11. TestComplete 8 doesn't support testing mobile devices (on Android and iOS).

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager


Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
prakashsun
Occasional Contributor

Re: Unable to install TestComplete Trial Version

I tried downloading testcomplete from here http://smartbear.com/product/testcomplete/free-trial/

but I was getting the error which i mentioned it first comment.
I tried downloading it 2 to 3 times from different machines still faing the same issue;

joseph_michaud
Moderator

Re: Unable to install TestComplete Trial Version

- Your anti-virus could be interfering with the installation process.  Try turning it off.

 

- You could have permission problems writing to the TEMP directory.  Check that you can create a file in %TEMP%

 

- Some companies set a policy preventing execution from the TEMP directory.  In a CMD shell (as Administrator) create your own TEMP directory, set the environment variables, and retry the installation:

 

 

C:\> mkdir C:\TEMP
C:\> set TEMP=C:\TEMP
C:\> set TMP=C:\TEMP
C:\> TestCompleteDemo.exe   (or whatever the installation package is called)

 

-----
Joseph
prakashsun
Occasional Contributor

Re: Unable to install TestComplete Trial Version

I tried all 3 steps you mentioned.

Still getting the same issue..As you mentioned in 3rd step I have created new temp folder and set the environment variables.

 

When I run the exe getting the errors, Attached the screenshot for the same-Error Extracting.png

 

 

In the newly created temp folder i can see some files getting extracted.

Attached the screenshot for the same --Extracted Files in Temp.png

 

Also If i doubleclick on the TestComplete.msi in the temp folder getting the error--Windows Installer Error.png

 

Please help me to resolve the issue.

 

 

AlexKaras
Community Hero

Re: Unable to install TestComplete Trial Version

Hi,

 

I tried downloading it 2 to 3 times from different machines still faing the same issue;

I agree with Tanya that TestComplete's installer was not downloaded completely. This well may happen if, for example, there is a proxy between the machines you've tried to download from and SmartBear's site - proxy might cache the broken file and did not refresh it.

Have you checked that the size of downloaded file is the same as it was reported while downloading?

Regards,
  /Alex [Community Hero]
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official answer from SmartBear Software.
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================================
prakashsun
Occasional Contributor

Re: Unable to install TestComplete Trial Version

Hi,

 

Is there any other place that i can get the seup file Or can you please send the zip file of setup to my email

 

We are actually running out of time, we need to finalise the tool by next week and show the demo of POC to client.

 

Thanks in Advance 🙂

joseph_michaud
Moderator

Re: Unable to install TestComplete Trial Version

The only other suggestion I can think of at the moment is to make sure that you've got enough space on the disk.  If that fails please open a support case.

-----
Joseph
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