The OCR service failed to process the document.

[jmorning]

While running two different Tests on two different servers using TestComplete on one server and TestExecute on another I received the below message from both tests at almost the same time. 

• The OCR service failed to process the document.
• Details:
  Image dimension: 1936x1176
  Size: 49005 bytes
  Hash: 3059f412c92e64d25f7808720aefde76
  Request execution time: 60750 ms
  Server: https://ocr.api.dev.smartbear.com
  Status code: 504 (Gateway Time-out.)

I notice other Community questions regarding this same issue, but no resolution was presented. 

[Marsha_R]

Did you check with Support? Here's the link:

https://support.smartbear.com/testcomplete/message/

[jmorning]

I sent a support ticket and then went to the community.

[Marsha_R]

Okay cool. Please post the answer here when you hear from Support.

[jmorning]

The OCR issue was due to the OCR server not being unreachable at some point and now the issue is resolved.

I was told by Sean O'Neil that TestComplete sends the data to be recognized to the ocr.api.dev.smartbear.com web service by SmartBear. This web service forwards incoming requests to Google Vision API and transfers the recognition results back to TestComplete."

Documentation link here: https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/index.html#:~...,How%20it%20works,-TestComplete%20can%20recognize