Forum Discussion
So I have installed v12 on my virtual machine. I take the c2v file from this machine and put on a physical computer.
I go to smartbear manual activation page and enter my key plus the c2v file.
It says a virtual machine is detected and needs activating on a physical machine.
What do I need to do? Bear in mind that the virtual machine is completely isolated so cannot access a physical machine?
Hi,
I would suggest go through documentation at https://support.smartbear.com/testcomplete/docs/licensing/index.html first. In an unfortunate case if documentation does not provide the answer, contacting Support via https://support.smartbear.com/message/?prod=TestComplete will be the most reliable approach. (And yes, I also seem to remember that there is an option to get a license unlocked for VM. This also should be solvable with Support if needed.)