TestComplete trial license

[dixie]

Hi, 1 week into the 30 days Trial license I am not able to use TestComplete anymore. Went into trouble upon launching Testcomplete. Can anyone tell me what's wrong? Many Thanks, Dixie Error message: "Input/Output error occurred in secure storage area of HASP SL key or a USB error occurred when communicating with a HASP HL key. Error code: hasp_update, 43" Screen shot is attached.

[TanyaYatskovska · Accepted solution]

Hi @dixie,

Do you have the TestComplete installed on a VM? License binds to hardware and any changes may lead to the license issues. I recommend that you contact the Support Team to resolve this license issue. You can reach out to them here:

https://support.smartbear.com/message/?prod=TestComplete