Forum Discussion

sharana's avatar
sharana
New Contributor
9 years ago

TestComplete is getting hanged when i try to spy the microsoft office outlook pop up

TestComplete is getting hanged when i try to spy the microsoft office outlook pop up, and it comes back once i again close the Microsoft OutLook Pop Up.     We are working on project which is buil...
DWalsh's avatar
DWalsh
Moderator
9 years ago

Hi Sharana

 

Does this happen for any other Outlook pop up windows. For example if you were sending an email to blank subject you should get a pop up saying "Do you want to send message with subject"

 

Does TestComplete still freeze. 

 

Can you tell me the version of TestComplete you are working with and also the version of Outlook

 

Thanks

Damien

  • sharana's avatar
    sharana
    New Contributor
    9 years ago

    Hi Damien

     

    thanks for your quick response,

     

    TestComplete does not freeze when using OutLook pop up which get from Ms OutLook and it is noticed that when i spy it generates the script as below:

     

    Sys.Process("OUTLOOK").Dialog("Microsoft Office Outlook")

     

    But when the pop up comes from the Progresso application test complete gets freezed and i tried to spy for my luck after waiting for an hour once it generated the below script for outlook pop up

     

    Sys.Process("prowin32").Dialog("Microsoft Office Outlook")

     

    We are using Test Complete Version 10.40.2015.7 and OutLook Version : Microsoft OutLook 2007.

     

    Thanks in advance

    Sharana Basavaraj

     

     

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      9 years ago

      Hi Sharana,

       

      It makes sense to check if * is enabled in MSAA or UI Automation project option. Uncheck this option – it could bring serious performance issues as TestComplete is trying to treat all objects by using one of those technologies.

       

      As a rule, there is no need to work with Outlook windows during the test (of course, if you don’t test Outlook itself). What is your task? Perhaps, we could suggest an alternative solution for you.

       

      • sharana's avatar
        sharana
        New Contributor
        9 years ago

        Hi Tanya,

         

        As suggested we tried removing * from MSAA and UI Automation but it had not made any difference.

         

        We are not directly working with the Microsoft OutLook, it is our application which call the default configured mail server to send mails on behalf of.

         

        And when that OutLook comes up TestComplete literally Hangs and we cannot even do the spy operation, when we manually click on Deny button then  Test Complete comes to its normal state.

         

        I have also did the below steps: to avoid the pop up:

         

        The Programmatic Access security settings in the Trust Center provide the following options:

        • Warn me about suspicious activity when my antivirus software is inactive or out-of-date (recommended)      This is the default setting in Office Outlook 2007. Suspicious activity refers to an untrusted program attempting to access Outlook.

        • Always warn me about suspicious activity      This is the most secure setting and you will always be prompted to make a trust decision when a program attempts to access Outlook.

        • Never warn me about suspicious activity (not recommended)      This is the least secure setting.

        I have set the setting to "Never warn me about suspicious activity (not recommended)      This is the least secure setting."

        but still no luck, it is behaving same....

         

        Hope this understand our problem, please let me know for any more info.

         

        Regards,

        Sharana