TC - freeze at startup

Hi Robert,



Most probably, AQtime was suggested as a tool for collecting diagnostic information, but not as a remedy. IAC, to collect diagnostic information about hangings, we suggest other instructions. For example, you can find them in this thread.

Hi Mike,



tank you for your quick answer.

I did the steps to create dumps like in this post you provide and try to upload it in the form "Send a New Support Request", but it say Iam not registered, so i attached the dmp to this forum thread here.



Hope it helps me, i can do nothing with TC :-/



Greets

Robert

Hi Robert,



According to the dumps, the hanging occurs on a call of the FileIconInit function of Windows. We suppose that the issue can occur due to the activity of a Windows Shell Extension installed on the problematic PC. Please check whether the issue persists if you disable such software.

Hi Mike,



i can not imagine what program in my shell extensions is liable for the problem.

I would be glad, if you can give me some points/informations/kind of programs what can be the problem.



As i looked in the CLSID tree with regedit I see a unusualness with a TC-knot:

[HKEY_CLASSES_ROOT\CLSID\{{FAE26353-8623-406F-880B-0F52C84D16E8}}]

You see, it contains two curly brackets. I edit it to one bracket, but it changes nothing with my problem.

So i export you my complete CLSID tree and use the freeware "ShellExView" to export all entrys from this tree in a txt-file (217 entrys). Can you please help me with this informations to eliminate the most likely programms from this list?



best regards

Robert

Hi Robert,



Please try to find the problematic extension dichotomically by disabling them. After the extension is determined, please let me know its name and describe it.