Hi Carmen,
Please follow the instructions below to help us collect more information about the problem:
1. Download the Debugging Tools for Windows package from:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx (for 32-bit processes)
http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx (for 64-bit processes)
and install it.
2. When TestComplete and (or) the tested application hang(s), run two instances of WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe").
3. Attach the first WinDbg instance to TestComplete's process and attach the second instance to the tested application's process (File | Attach to a Process).
4. Type the following command in the Command window of the first instance of WinDbg :
.dump /m "C:\TCDump.dmp"
and press Enter.
5. Type the following command in the Command window of the second instance of WinDbg:
.dump /m "C:\AppDump.dmp"
and press Enter.
6. Click Go on the WinDbg toolbar (or press F5) in both WinDbg instances. Wait for one minute and click Break (or press "Ctrl + Break") in both instances of WinDbg.
7. Repeat steps 4 and 5 to save another set of dump files with different file names.
8. Without a delay, repeat steps 6 and 7 two more times.
9. Submit a request via our Contact Support form and attach the resulting files to your request.
Thanks in advance.
