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4 Replies
Hi Carmen,
Could you please describe how your PC "freezes" in detail? Does the whole PC hang so that you need to reboot it? Does it revert to working conditions after a while?
Can the problem be reproduced on the latest version of TestComplete (v. 7.52)? If it can, let me know the exact steps to reproduce it.- clopezNew ContributorI do not have TestComplete 7.5.2 yet. I will contact you when I have it installed. Thank you.
- clopezNew ContributorOn version 7.5.1 when I start to record the training "Orders' application (this is all I have running on my PC), everything freezes up (please see the attached screen shot).
Steps:
1. Log on to Windows.
2. Open TestComplete.
3. Start to record a test.
4. Stop.
5. TestComplete and Orders freeze.
6. No other application is running.
What should I do?
Thank you! Hi Carmen,
Please follow the instructions below to help us collect more information about the problem:
1. Download the Debugging Tools for Windows package from:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx (for 32-bit processes)
http://www.microsoft.com/whdc/devtools/debugging/install64bit.mspx (for 64-bit processes)
and install it.2. When TestComplete and (or) the tested application hang(s), run two instances of WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe").
3. Attach the first WinDbg instance to TestComplete's process and attach the second instance to the tested application's process (File | Attach to a Process).
4. Type the following command in the Command window of the first instance of WinDbg :
.dump /m "C:\TCDump.dmp"
and press Enter.5. Type the following command in the Command window of the second instance of WinDbg:
.dump /m "C:\AppDump.dmp"
and press Enter.6. Click Go on the WinDbg toolbar (or press F5) in both WinDbg instances. Wait for one minute and click Break (or press "Ctrl + Break") in both instances of WinDbg.
7. Repeat steps 4 and 5 to save another set of dump files with different file names.
8. Without a delay, repeat steps 6 and 7 two more times.
9. Submit a request via our Contact Support form and attach the resulting files to your request.
Thanks in advance.
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