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Nilam's avatar
Nilam
Occasional Contributor
7 years ago

I update firefox. Now it's not working on my script.

I update firefox. Now it's not working on my script. the error is "An error occurred while executing the navigate command". how can i fix this problem and also to know the reason behind it.

3 Replies

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor

    The reason behind it is that the browser has been updated and you need to apply a TestComplete update to use the new browser version.  Go to Help | Check for Updates.  There should be a new update for Firefox available.

    • Nilam's avatar
      Nilam
      Occasional Contributor

      Currently i am using Test Complete  11.20.1491. my firefox previous version was 44.0.2 and now after update it , it's  57.0.1.
      this new version of firefox is not working on Test Complete.
      As you said Go to Help | | Check for updates 
      here comes, A new version of the product is available 12.41.2879.7
      I think it is test complete new version but i do'nt want to update it, my script is ready for execution , i do'nt want to take any risk.
      I only need to make my firefox browser workable for the script.Please help
      Quote

      • tristaanogre's avatar
        tristaanogre
        Esteemed Contributor

        Keep in mind, I'm not a SmartBear employee so I'm just giving you information based upon what's documented.

         

        As far as I can see, TC 11.20 does not support that version of FireFox. Best I can tell is that you need to upgrade to the latest version of TC to get the support for FireFox 57 or roll back your FireFox version to 44.

         

        I cannot guarentee it, but you might want to check with SmartBear support directly to see what other possibilities there are for you.  Try https://support.smartbear.com/message/?prod=TestComplete