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I need active Test Complete key after create new profile on my machine

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XuanPham
New Contributor

I need active Test Complete key after create new profile on my machine

Hi team,

I have license Test Complete key for my machine.

Today, I upgrade my machine from Win 7 -> Win 10. However the IE browsers has problem and IT delete my profile, then they create new profile.

When I log in with new profile on my machine, select Test Complete tool -> the pop up activation displays. I dont know how to active Test Complete key again.

Please support me. I need it for my work.

 

Many thanks,

Xuan Pham

1 ACCEPTED SOLUTION

Accepted Solutions
XuanPham
New Contributor

Re: I need active Test Complete key after create new profile on my machine

I get support from SmartBear Customer Care. They provide me other file .c2v and new license key to active on my machine. Many thanks everyone πŸ™‚

 

View solution in original post

3 REPLIES 3
Ravik
Super Contributor

Re: I need active Test Complete key after create new profile on my machine

Refer this article it may help you ...(TC - Manual Activation procedure)

 

https://support.smartbear.com/viewarticle/69875/

joseph_michaud
Moderator

Re: I need active Test Complete key after create new profile on my machine

It is possible that the OS upgrade wiped out your licenses.  Open a support case to help resolve this.

https://support.smartbear.com/message/?prod=TestComplete

 

In the meantime, you have some Emergency licenses that you can use.  See this article: Emergency License Keys

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Joseph
XuanPham
New Contributor

Re: I need active Test Complete key after create new profile on my machine

I get support from SmartBear Customer Care. They provide me other file .c2v and new license key to active on my machine. Many thanks everyone πŸ™‚

 

View solution in original post

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