I need active Test Complete key after create new profile on my machine

[XuanPham]

Hi team,

I have license Test Complete key for my machine.

Today, I upgrade my machine from Win 7 -> Win 10. However the IE browsers has problem and IT delete my profile, then they create new profile.

When I log in with new profile on my machine, select Test Complete tool -> the pop up activation displays. I dont know how to active Test Complete key again.

Please support me. I need it for my work.

Many thanks,

Xuan Pham

[Ravik]

Refer this article it may help you ...(TC - Manual Activation procedure)

https://support.smartbear.com/viewarticle/69875/

[joseph_michaud]

It is possible that the OS upgrade wiped out your licenses.  Open a support case to help resolve this.

https://support.smartbear.com/message/?prod=TestComplete

In the meantime, you have some Emergency licenses that you can use.  See this article: Emergency License Keys

[XuanPham · Accepted solution]

I get support from SmartBear Customer Care. They provide me other file .c2v and new license key to active on my machine. Many thanks everyone 🙂