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Cient Connexion not working on SmartBear

Mehdi_admin
New Contributor

Cient Connexion not working on SmartBear

Hi team,

 

We are currently facing a problem with one of our user.

The application is installed on a VDI, on Vmware horizon.

It's imposible for her to connect to the application ( using the shortcut 'TestComplete' ),  but her coworker are able to connect.
When she try, she get this error  " Failed to open the https:login.slm.manage.smartbear.com/auth/app  Error message: ERR_CONNECTION_REFUSED  Error code: -102 "

Mehdi_admin_0-1664556480071.png



But in the smartbear console, all seems good.  I'm even able to see other connection :

Mehdi_admin_1-1664556638105.png

 


Could someone help us ?  thank a lot by advance



1 REPLY 1
rraghvani
Super Contributor

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