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Chrome 69 extension for Test Complete 12.6.5545 available?

marin
Frequent Contributor

Chrome 69 extension for Test Complete 12.6.5545 available?

Hello all,

 

after updating from TC v.12.5 to 12.6 my Chrome tests are not working anymore on Chrome 69.0.3497.100  ("TestComplete Chrome Extension Is Not Installed or Is Disabled").

However, the extension is installed in Chrome and add-on is enabled:

Chrome extension installed and activatedChrome extension installed and activated

In the download section at Smart Bear there is only extension for TC 12.5.

My expectation was that 12.6 would already include the extension for Chrome 69? Or am I missing something?
My Test Complete Version:

 

Test Complete 12.6Test Complete 12.6

Many thanks for any hints,

 

Marin

 

5 REPLIES 5
AlexKaras
Community Hero

Hi Marin,

 

Yes, Chrome 69 should be supported by TC 12.60 out of the box (https://support.smartbear.com/testcomplete/docs/general-info/whats-new.html#web-testing-improvements).

Does it help if you try to install extension from here: https://chrome.google.com/webstore/detail/smartbear-test-extension/gmhjclgpamdccpomoomknemhmmialaae ?
Does it help if you reboot?

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
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and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
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Stephane
Occasional Contributor

Hi,

 

I am in exactly the same boat as you where I was on TC 12.50 and Chrome 68. 

 

I did the upgrade to TC 12.60 and Chrome 69 (along with the Chrome patches) and it all went wrong from there. I raise a support ticket where I was told to re install the chrome extension but this has not helped. I am waiting for their next response now. 

 

I have also uninstalled and reinstalled TC 12.60 but this has not made any difference either. I am currently out of options. 

 

Any other suggestions will be welcomed. 

 

marin
Frequent Contributor

Hello Alex,

 

unfortunately it does not help - neither re-install of extension from the link nor subsequent reboot: Test Complete extension for Chrome will not be recognized and same error will be logged.

 

Any other suggestions?

 

Thanks,

 

Marin

marin
Frequent Contributor

Hello all,

 

the source of the problem is found:

I have two monitors and Chrome browser was running on the different one (on primary) as Test Complete (on secondary). This scenario is apparently not possible. Only if Test Complete and Chrome are running on the same monitor the extension will be recognized and tests will run.


Is this a known issue?

 

IMO it is really a pitfall - if e.g. Firefox is used, it will be recognized no matter the monitor situation (either on a different monitor than Test Complete or on the same one). This is why it was confusing...

 

Regards,

 

Marin

Hi Marin,

 

Thank you a lot for the update, much appreciated.

I think it is worth to be reported to Smartbear.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
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