Forum Discussion

FlipFlorey's avatar
FlipFlorey
Occasional Contributor
6 years ago
Solved

Cannot find Chrome PLUS Smartbear Test Extension not working

Upgraded to TestComplete 12.5 Now when I try to run a test which opens Chrome it opens Chrome, then gives me a "Waiting for Page('*')" and just sits there. It cannot seem to find the Chrome window. ...
  • FlipFlorey's avatar
    FlipFlorey
    6 years ago

    SOLVED:

     

    Finally got on a phone call with SmartBear Support.

    After digging through files and doing some detective work with Devin...

    Apparently there were some files missing inside of my SmartBear Extension file.

    Uninstalled and reinstalled Chrome 65.

    Uninstalled and reinstalled TestComplete 12.50

    I must admit that I was apprehensive to uninstall TestComplete, had a weird licensing issue last time, and with the boss on vacation I was afraid it would resurface if I attempted it again.

    Would not suggest installing Chrome 66 at all! I think that was the crux of my problem. Methodically walking through the problem with TC support was the way to go. Learned a lot too!

    Thanks SmartBears!

FlipFlorey's avatar
FlipFlorey
Occasional Contributor

Hello my good friend Alex, :robotvery-happy: :robotvery-happy: :robotvery-happy: :robotvery-happy:

This does look promising! But... (sorry there seems to be a "but").

Under the Chrome 66 slot it seems to say "The products support Chrome 65 out-of-the-box No patches needed." referring to the TestComplete 12.50.4142 build. Which I am running already.

So, either there is a copy and paste misprint, or Chrome 66 is not quite ready to be supported yet.

Or, for some weird reason I am just not seeing.

Thank You for all of your efforts and communication. This does look promising.

tristaanogre's avatar
tristaanogre
Esteemed Contributor
6 years ago

Fall back is to contact SmartBear support directly.  It does seem that they are working on something. :)

  • FlipFlorey's avatar
    FlipFlorey
    Occasional Contributor
    6 years ago

    SOLVED:

     

    Finally got on a phone call with SmartBear Support.

    After digging through files and doing some detective work with Devin...

    Apparently there were some files missing inside of my SmartBear Extension file.

    Uninstalled and reinstalled Chrome 65.

    Uninstalled and reinstalled TestComplete 12.50

    I must admit that I was apprehensive to uninstall TestComplete, had a weird licensing issue last time, and with the boss on vacation I was afraid it would resurface if I attempted it again.

    Would not suggest installing Chrome 66 at all! I think that was the crux of my problem. Methodically walking through the problem with TC support was the way to go. Learned a lot too!

    Thanks SmartBears!

  • FlipFlorey's avatar
    FlipFlorey
    Occasional Contributor
    6 years ago

    UPDATE:

     

    I have contacted support. They got back to me, suggesting I upgrade to 12.50 (which I already have).

    Finally figured out (with the help of one of our developers) on how to uninstall Chrome completely and installed an earlier version (Chrome 65)

     

    Went back in and followed all the suggestions for getting the browser configured the best way possible for TC (No updates, enable javascript, disable popups...)

     

    Tried to run a test got the same "Waiting for Page(*)" issue. It would open Chrome, but it couldn't seem to find it. (See pic below)

     

    Then tried to record a test to see if I could find it that way, and I get the "SmartBear TestComplete Extension is not enabled" issue. It is the current version of the SmartBear Test Extension and it IS enabled.

    My testing has ground to a complete halt. :(

  • AlexKaras's avatar
    AlexKaras
    Champion Level 3
    6 years ago

    Hi,

     

    I have seen the message like on your screenshot that Chrome extension is added to Chrome but been disabled when verified in Chrome. In my case, reboot of the box helped for all machines where I had this problem.

  • FlipFlorey's avatar
    FlipFlorey
    Occasional Contributor
    6 years ago

    UPDATE: 3 days in and still experiencing these issues.

    I have upgraded TC to 12.50

    I have uninstalled and reinstalled Chrome 60,61,62... currently have given up and have 66 on there.

    The browser has been prepped and tweaked for TC.
    I have the SmartBear Extension enabled.

    I have rebooted multiple times.
    And I have opened a ticket. Waiting for a viable solution.