Anybody knows how to connect LG G5 to TestComplete on Laptop?

[sangmook]

I want to mirror my LG G5 to TestComplete but the solution told me it is not connected, even the system told me it is connected.

I check both MTP and PTP but both didn't work. Of course I didn't forget to install the USB driver.

What am I supposed to do?

[sanjay0288]

Hi,

   Did you completely follow the steps mentioned in the link provided below?

https://support.smartbear.com/testcomplete/docs/app-testing/mobile/android/preparing/devices/physica...

https://support.smartbear.com/testcomplete/docs/app-testing/mobile/android/preparing/connecting-to-d...